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Buttle, Francis.
Customer relationship management: concepts and tools / Textual Documents - Burlington : Butterworth-Heinemann , 2004 - xviii,263p. ;
Customer relationship management
658.812 / BUT
Customer relationship management: concepts and tools / Textual Documents - Burlington : Butterworth-Heinemann , 2004 - xviii,263p. ;
Customer relationship management
658.812 / BUT
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