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Service management by Dutta, Bholanath. Publication: New Delhi: 2011 . viii, 174p. Date: 2011 Availability: Items available: Kuvempu University Library (1),

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Service management and marketing : by Gronroos, Christian Publication: New Delhi: Wiley India, 2016 . x, 483 p. ; 23.8 cm. Date: 2016 Availability: Items available: Kuvempu University Library (1),

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