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Service management and marketing : (Record no. 89412)

000 -LEADER
fixed length control field 00603nam a22002177a 4500
001 - CONTROL NUMBER
control field 112824
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190629124613.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190626b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9788126512874
040 ## - CATALOGING SOURCE
Transcribing agency KUL
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Item number GRO
100 ## - MAIN ENTRY--AUTHOR NAME
Personal name Gronroos, Christian
245 ## - TITLE STATEMENT
Title Service management and marketing :
Sub Title customer management in service competition
Statement of responsibility, etc by Christian Gronroos
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication New Delhi:
Name of publisher Wiley India,
Year of publication 2016.
300 ## - PHYSICAL DESCRIPTION
Number of Pages x, 483 p. ;
Dimensions 23.8 cm.
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Service management
-- Marketing
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Date acquired Full call number Accession Number Price effective from Koha item type
        Kuvempu University Library Kuvempu University Library 2019-06-26 658.8 GRO 112824 2019-06-26 Books

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